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We welcome MasterCard, Visa, and Discover. (If you'd like to pay by American Express, you can use Paypal checkout and use your American Express as the funding method.) For your protection your transaction is processed on an SSL secure server and card numbers are not stored on our web server. Even if you "save" your card number for future use, only the last 4 digits of the card are stored.
We charge your credit card when your order ships, not when you place it. If an item is backordered or special order, we'll charge for it separately when in. When you place the amount is authorized but not charged; while this may cause a hold on your account for that dollar amount, it will drop off when the actual order is charged and the order ships. An exception is made-to-order items, which are charged when the order goes to the factory and cannot be canceled or returned after that time.
Note: If you are a first time customer paying by credit card, we must ship to an address that is on file with your credit card company. This is done for your protection, to prevent credit card fraud. If your order is rejected due to an address mismatch we will contact you. At that point you can contact your credit card company (at the number on the back of your card) and have them add your desired ship-to address as a "shipping address" or "alternate billing address" on your credit card file. This does not change where your bill goes. It simply means that your credit card company will confirm that you have authorized us to ship to this address when we process your order. The change takes effect within minutes of when you call, and you can remove the alternate address at any time by calling again. If you are using Master Card or Visa Debit Card (where the amount actually comes directly out of your checking/savings account), this may not be possible. In that case, please email us and we can verify the address differently. Again, this policy applies to your first order only. All subsequent orders can go to any address that you specify.
If you use Paypal checkout without logging into (or creating) your Bus Depot account first, you will not be able to check order status or history online. To access these and other Bus Depot account features, log into Bus Depot before starting Paypal checkout. Paypal may not be used for store pickup orders, engines, transmissions, or on deposits for made to order special order items with over 6 week lead times. In the event that Paypal says the order does not qualify for Seller Protection we cannot accept Paypal. (This is rare on Domestic orders but can happen periodically on international orders.)
Pay Online by E-Check:
You'll see this option on the Checkout page. E-Check is like writing us a check over the internet. You simply give us the numbers on the bottom of one of your checks and we debit your checking account when we ship your order. There is no cost to you for this service, and it works with any U.S. bank or credit union checking account. (Sorry, not available outside of the U.S.) It will not work with a savings account. E-Check payments may delay your order slightly due to time allotted for the check to clear. (Note, if your e-check bounces due to insuffcient funds we will pass on the $10 bounced-check fee that our bank charges us.)
Phone numbers: (215) 234-VWVW, or toll-free from the U.S. or Canada at 1-866-BUS-DEPOT. (Please help us keep our prices low by using the local 215 number if you have free outbound calling on your phone. Thanks!)
Quick Order Desk: You can order online and just call to provide your payment info. Choose the 'I will mail payment" option when checking out, and no payment information will be collected online. Then call and choose Option 1 and then Option 1 again to reach the Quick Order Desk. Just provide them with the order number and your payment method.
To submit the order and the payment by phone, choose option 1 and then option 2 if you need parts lookups or have parts questions. If you already know the items you need by part number, use option 1 and option 1 again to go to the Quick Order Desk.
Mail a Check or Money Order:
You can place your order via the website, but choose to mail us a check or money order (in U.S. dollars) for payment. To mail payment, simply choose the "I will mail payment" option when checking out online, and then send a check or money order to The Bus Depot, 30 East 4th St., East Greenville, PA. 18041. (Please make sure to include the shipping charge.) Please print out a copy of the website order page and include it with the check or money order. Money orders are treated as cash. However personal or business checks may delay order processing while the check clears. (Note, if your check bounces due to insuffcient funds we will pass on the $10 bounced-check fee that our bank charges us.) Canadian customers: You can generally purchase money orders payable in U.S. dollars at your local post office.
Wire Transfer or Western Union:
Please email firstname.lastname@example.org for instructions if you would like to order using one of these payment methods.
Note: All prices on BusDepot.com are in US dollars and do not include duties, taxes, or shipping unless otherwise noted.