Shipping Damage or Missing Items
All damaged or missing parts claims must be reported to us (preferably via email) within 3 days of when you receive the order. Please keep the box and all packing material until we provide further instructions. Of course we will gladly replace any missing or damaged parts as quickly as possible.
If something appears to be missing from your order, please first check the enclosed receipt to see if the item is listed as having been shipped. It may have been deleted from your order due to unavailability, backordered, or shipped separately. If the receipt indicates that the part should be there, then please check the packaging carefully, as the part may be "hidden" among the packaging, under a flap in the box, packed with another part inside the box, etc.