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Recommended
Return Procedures
for
items being returned to The Bus Depot
Thank you for your Bus Depot purchase.
We are sorry that you have found it necessary
to return your Bus Depot product. You are important
to us as a Bus Depot customer, and we encourage
you to email us, attention Management, at
sales@busdepot.com
if this return is due to a situation that was
not resolved to your satisfaction.
The following guidelines
are based on our fairly extensive shipping experience.
We do not require that you return your part
using any specific method or carrier, but do offer
these suggestions...
We
suggest using U.S. PRIORITY MAIL to return
the following items:
1)
Packages weighing 1 lb. or less (If 10 oz. or less, specify First Class Mail,
not Priority.)
2) Packages weighing 2 lbs. or less if coming from the
Western U.S.
3) Packages weighing 10 lbs or less if coming from AK, HI, or
PR.
Please note that
Mail cannot be tracked along the way like UPS or
FedEx can be,
and their estimated time-in-transit is not
guaranteed. We recommend that you use Delivery
Confirmation, which will at least allow you to confirm
that the package reached us. This service is very
inexpensive if you print your shipping label online
using this
link before going to the post office. If
you do not print the label online in advance, the
Delivery Confirmation fee is significantly higher.
We
suggest using U.S. MAIL PARCEL POST
to return the following items:
1) Packages over 10 lbs coming from AK, HI,
or U.S. territories
2) Packages that are unusually large and would get
charged a higher "dimensional weight" rate if returned via
UPS. (However, check with the post office to see if the package falls under
their "baloon rate," which is similar
to UPS's dimensional weight.)
The same guidelines
apply to Parcel Post as to First Class Mail (read
above),
except that this method takes longer (typically
a couple of weeks, but often a month or more
if originating outside of the Continental U.S.).
On the other hand the shipping cost is typically much
lower than other alternatives for heavier items
originating outside of the Continental U.S.
For
almost all other items, we suggest UPS GROUND
or FEDEX GROUND.
You
have the option to either drop off your package,
or have UPS come pick it up. Again,
please be sure to keep all receipts.
To Drop Off a Package with UPS:
Go to this link and uncheck
"Authorized Shipping Outlets" (This is important, as they can charge huge surcharges.)
Unless the package is very small, you should also uncheck "UPS Drop Boxes," as
they only take small parcels. This leaves both UPS Stores (formerly MailBoxes
Etc.) and UPS Service Counters, both of which charge the posted UPS rates. You
can find your nearest one by typing in your
address, zip code, or phone
number. When you drop off your package, make sure to specfy that you wantr Ground
shipping to a commercial address.
To Drop Off a Package with FedEx:
Go to this link and enter your
zip code at the bottom ("Find
a Fedex Kinkos") to locate your nearest
FedEx Kinkos location. Unlike independent "pack
and ship" places, FedEx Kinkos locations
charge the actual posted FedEx rates. When you
drop off your package, make sure to specfy that
you want Ground Commercial service.
To have UPS Pick Up a
Package at your Home or Office:
Go to this link, choose Ground
Shipping, and choose a pickup date at least one working day in advance. UPS will
charge a $2 surcharge to come pick the package up from your home or work, but
it will save you a trip.
For
international returns:
This
can vary greatly from country to country, so it's
hard for us to make suggestions. Often your postal
service will offer the lowest rates, if you deem them to be reliable and if the package falls within
their size/weight limits.
Links
to Online Shipping Rate Quotes:
UPS
Domestic Rate Calculator U.S.
Mail Rate Calculator FedEx
Rate Calculator
1)
We do not accept any returns without an RA number,
which must be clearly marked on the outside of the
box. Please email
us
for an RA number before returning your purchase.
2)
If you are returning a core for a core refund,
and it is not a rebuilt engine, head, or
transmission, your RA number is the letter
"C" followed by the order number on your
Bus Depot receipt. (If you do not have a receipt,
please email
us
and we'll email you a copy.) If the core you are
returning is a rebuilt engine, head, or transmission,
it must be returned directly to the rebuilder, so
please email us for instructions.
3)
We do not accept packages that are returned C.O.D.
or freight collect.
4)
All parts must be returned in new, resellable condition,
in their original packaging, just as received. Please
do not mark the packaging directly, but instead
afix a shipping label to it or place it inside another
box. Some items are not returnable. Please
see http://www.busdepot.com/help.jsp#RETURN for
details and exclusions.
5)
We do not reimburse or refund shipping costs, except
in cases where this has specifically been arranged,
in advance, due to unusual circumstances. Examples
might be an item that was reported D.O.A.immediately
upon receipt and is being replaced, or
a case where we shipped the wrong part due to a mistake
on our end. If we have agreed in advance to issue
a return shipping credit, this credit will be based
on the published rates for the appropriate
method suggested above. This does not obligate you
to use that method, but the shipping reimbursement
will be calculated based on that method.
6)
We are not responsible for loss or damage
of the part on its way back to us, so please make
sure to pack it well and insure it if desired..
Also be sure to keep your shipping receipt; without
it you have no recourse whatsoever if the package
is lost.
7)
Finally, please do allow a couple of weeks for us
to process and credit your return, as we generally
process them in batches.
Please
feel free to email
us
should you have any further questions.
And again,
thank you for your Bus Depot purchase!
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