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Payment Options


Pay Online by Credit Card:

We welcome MasterCard, Visa, and Discover. For your protection your transaction is processed on an SSL secure server and card numbers are deleted from the web server once processed.


Note: If you are a first time customer paying by credit card, we must ship to the address that is on file with your credit card company.  This is done for your protection, to prevent credit card fraud.  To have your order shipped to a different address, such as your work or your mechanic, you can call your credit card company (at the number on the back of your card) and have them add your desired ship-to address as a "shipping address" or "alternate billing address" on your credit card file. This does not change where your bill goes. It simply means that your credit card company will confirm that you have authorized us to ship to this address when we process your order. The change takes effect within minutes of when you call, and you can remove the alternate address at any time by calling again.  If you are using Master Card or Visa Debit Card (where the amount actually comes  directly out of your checking/savings account), this may not be possible.  In that case, please email us and we can verify the address differently.  Again, this policy applies to your first order only.  All subsequent orders can go to any address that you specify.

 

Pay Online by E-Check:

You'll see this option on the Checkout page. E-Check is like writing us a check over the internet. You simply give us the numbers on the bottom of one of your checks and we debit your checking account when we ship your order.  There is no cost to you for this service, and it works with any U.S. bank or credit union checking account. (Sorry, not available outside of the U.S.)  It will not work with a savings account.  E-Check payments may delay your order slightly due to time allotted for the check to clear. (Note, if your e-check bounces due to insuffcient funds we will pass on the $10 bounced-check fee that our bank charges us.)

 

Paypal:

We welcome Paypal on orders over $100. While we do not yet have Paypal checkout, you can choose the "I will mail payment" option and then send Paypal to sales@busdepot.com .  

Please note these limitations regarding Paypal orders:

  • You must use an address registered to your Paypal address when making the payment, and we must ship to that address. 
  • In the event that Paypal says the order does not qualify for Seller Protection we cannot accept Paypal. (This is rare on Domestic orders as long as you use your Paypal-registered address, but can happen sometimes on international orders.)
  • We can accept Paypal for in-stock items only - not special-order or made-to-order items, or items that are on backorder. If any part of your order is ntt in stock, we will delete that item from your order and promptly refund that portion of the payment.


By Phone:

To submit an order online but pay by phone, choose the 'I will mail payment" option when checking out.  No payment information will be collected online. Then call our Order Desk toll-free (within the U.S. and Canada) at the number below, with the order number and your payment method. 

To submit the order and the payment by phone, you can call the Order Desk if you already have the part numbers (from the website, your wishlist, or shopping cart), or Customer Service if you have questions, need part lookups, or want to check order status.  The phone numbers are below. (Note, operators at the toll-free Order Desk number cannot answer product or order questions or look up part numbers.)

  • Order Desk:  If you have part numbers ready, or have already submitted the order online and just want to provide payment info, call toll free 1-866-BUS-DEPOT (1-866-287-3376) within the U.S. and Canada.
  • Customer Service:  If you have questions, need part numbers looked up, or want to check order status, call our Customer Service desk at 1-215-234-VWVW (8989).


Check or Money Order by Mail:

You can place your order via the website, but choose to mail us a check or money order (in U.S. dollars) for payment. To mail payment, simply choose the "I will mail payment" option when checking out online, and then send a check or money order to The Bus Depot, 4801 Gravel Pike Perkiomenville, PA. 18074. (Please make sure to include the shipping charge.)  Please print out a copy of the website order page and include it with the check or money order. Money orders are treated as cash. However personal or business checks may delay order processing while the check clears. (Note, if your check bounces due to insuffcient funds we will pass on the $10 bounced-check fee that our bank charges us.)  Canadian and Japanese customers: You can generally purchase money orders payable in U.S. dollars at your local post office.

 

C.O.D.

Unlike most online sellers, we still ship C.O.D. to U.S. destinations serviced by FedEx Ground.  Please note that C.O.D. shipping costs $10.00 extra, and may take an extra day. Please have a money order ready for the driver, as they do not accept cash or personal checks. In the event that part of your C.O.D. order is backordered, the C.O.D. will still be for the full amount of the order, and the backordered item(s) will be sent at no charge when they come in.

The following items/orders cannot be shipped COD: Orders shipping outside of the U.S.;  Expedited (next-day, second-day, three-day) orders; Orders containing items that are dropshipped directly from our suppliers (including most made-to-order items such as engines, transmissions, rebuilt heads, carpet, seat upholstery, headliners, etc.).

It is illegal to order products C.O.D. and then refuse delivery when the order arrives.  This leaves us stuck for the shipping charges, which we will turn over to a collections agency along with a restocking fee. Please be sure you want what you order.

 

Wire Transfer or Western Union:

Please email sales@busdepot.com for instructions if you would like to order using one of these payment methods.