Most orders are shipped within 1-3 working days of when they are placed, as noted on the individual product listings. But we still ask you to allow 5-10 working days for delivery (within the U.S.) if you order via Economy shipping (our standard method). We don't always take that long, but ask that you allow that long in case we happen to be particularly busy at the time of your order. Made-to-order items (upholstery, interior panels, carpet, engines, transmissions, rebuilt cylinder heads, and a few other items) can take additional time to manufacture (not including the delivery time). Also, international orders may take longer, depending on the shipping method chosen.
Your order may arrive in more than one shipment. When we ship your order, we'll email you an invoice indicating what shipped, and what if anything was backordered or is shipping separately. (See busdepot.com/backorders-stock-outs/ ) If an item is listed as backordered but also says Dropship or D/S, it is not actually backordered but merely shipping separately in the near future from another location. When a backordered item ships, we'll email you an updated invoice showing everything that has shipped at that point. If you would like to know of any backorders before your order ships, or would like an ETA on an existing backorder, please feel free to email us or call Customer Service at 215-234-VWVW.
In a hurry? Express service is available (including overnight air) on most items.
Expedited service (Red Label or Blue Label) can be chosen on checkout, allowing you to receive your order in as quickly as one day. Expedited service is also available to destinations outside of the U.S.. Orders placed online after 3 pm Eastern Time will be processed the following day. If time is extremely critical, you may want to call your order in so we can process it instantly.
You can also pick up your order at our parts counter in Perkiomenville, Pennsylvania (about an hour from Philadelphia, Allentown, and Reading). Just choose Will Call on checkout. We recommend ordering at least a day or two ahead of time, as there may be items that are not in stock but can be obtained on short notice if we know you're coming for them. We're open weekdays from 10 am to 7 pm.