Backorders & Stock-Outs
We try to fill your order as completely as possible, and usually we do pretty well. But unfortunately, backorders do happen, particularly when dealing with parts for older vehicles where there may not be a multitude of sources to choose from. If we are forced to backorder a part on you, it's not for lack of trying. Our take on hard-to-get items is a bit different from most VW parts retailers. Many of our competitors "cherry pick" the most lucrative or easiest to get items. If obtaining a part becomes a challenge, they'd rather remove it from their catalog than waste time and effort sourcing a part that will never make them much money. We believe this does a disservice to the VW community. There are thousands of parts on your VW that, by themselves, could take it off the road. If every retailer simply gave up on the tough ones, where would you go when you needed one for your VW? We think differently. Our online catalog is several times the size of the next largest on the internet, and that's no accident. We will search woldwide to keep a part available, even if the effort exceeds the profit we'll make on it. We believe that in the long run this philosophy benefits both of us. You keep your VW on the road, and as a result you'll buy profitable parts from us in the future.
We do our best to keep our website current and note any backorders, but there is a lag between when an item sells out and when this is reflected on our site. Also some of the manufacturers do not always inform us of factory backorders on a timely basis. As a result, there may be cases where an item is backordered even if not noted on the site. If we expect it shortly (i.e. within a day or two), we may wait and ship your order complete. Otherwise, we may either backorder it and ship it separately when it comes in, or delete it from your order. If we have an ETA on the item from a supplier we will typically backorder it. However, if we're not sure we'll see it again we may delete it. Also if it's a very inexpensive item, or the order is shipping internationally, we may cancel the item.
Please note that except for COD shipments, you will not be charged for any backordered items until they ship, nor do we charge additional shipping fees to send you the backordered item separately. You may call and cancel your backorder at any time prior to shipping. The only exception is made-to-order items, in which case you'll be charged when we give your order to the manufacturer, and cannot cancel the order once manufacturing has begun.
When we ship your order, we'll email you an invoice indicating what shipped, and what was backordered if anything. (Please note that if the item is listed as backordered but also says Dropship or D/S, it is not actually backordered but merely shipping separately in the near future from another location.) When a backordered item ships, we'll email you an updated invoice showing everything that has shipped at that point. If you would like to know of any backorders before your order ships, or would like an ETA on an existing backorder, please feel free to email us or call Customer Service at 215-234-VWVW.